Med. Faysal Sbai
Technical & operational advisor • Systems architecture
EXPERIENCE
TECHNICAL & OPERATIONAL PROJECT MANAGER
Restomax • RVM - Soft
2013 - PRESENT
Operational management of complex technical projects, reporting directly to executive management.
- Central interface between management, clients and field teams
- Pre-sales contribution: analysis, co-design and costing
- Custom solution design and deployment standardization at scale
- Managing manufacturers and vendors to develop hardware suited to real-world constraints
- Monitoring and support of strategic accounts
- Managing a team of installers (~10 people) and coordinating operational departments (up to 30 staff)
- After-sales service management, handling sensitive client situations and continuous process improvement
BUSINESS ANALYST, CONSULTANT, COACH
Freelance
2021 - PRESENT
Supporting SMEs on practical structuring and operational optimization projects.
- Business process analysis and optimization with targeted automation
- ERP/CRM audit and improvement to enhance efficiency and operational consistency
- Internal workflow standardization (orders, deployments, sales management, documentation)
- Scoping and managing compliance and digital transformation projects
- Requirements definition, specifications, vendor selection and coordination
- Production of operational guides and training materials
- Supporting freelancers in structuring their business
TECHNICAL SALES, AUDIO SYSTEMS DESIGN
M-Live • Dj Play
2006 - 2013
Design and architecture of professional sound systems (Hospitality, Retail).
- B2B technical and commercial consulting
- Installation, commissioning and support of custom audiovisual solutions
- User training and post-installation support